Training
Good Customer Service
Having a good interaction with event staff is a key factor as to whether customers return to a venue, and if they are satisfied with their experience. If customers are unhappy, dissatisfied or face discrimination, they are unlikely to return.
Positive PR
Disability awareness training goes beyond box ticking—when events / venues / businesses use the lessons to make real accessibility improvements, it's worth sharing. Highlighting trained staff can also encourage more disabled people to visit.
Disability Awareness Training
Our training comprehensively covers terminology, reasonable adjustments under the Equality Act 2010, and examples of customer service. By being thoroughly informed, staff members are better equipped to understand diverse perspectives and demonstrate a positive approach to interacting with disabled customers. (1.5 hours)
Business Specific Training
We can host a training opportunity specific to your business. Addressing accessibility concerns in relation to infrastructure, online content, customer service and other areas. We assess how things currently operate, then deliver bespoke training to advise on solutions and improvements. (1.5-2hrs)
Briefings
On event day, all staff, stewards, and volunteers receive a quick overview of terminology, key do’s and don’ts, and customer service examples. This helps front of house teams interact positively with disabled customers. (<1 Hrs)
Language, etiquette and positive attitudes are KEY when providing good customer service. 40% of non-disabled people state that they would be more likely to interact with disabled people if they knew the correct language to use.*
Facilitating staff training to ensure good customer service to disabled customers is highly important. Using a combination of education and lived experience, we empower staff to feel confident about disability in a professional manner, and how they can offer good customer service to everyone.
*Source: Leonard Cheshire (2021)
How It Works
How Does It Help
Disability Awareness Training
Accessible Booking System
Disability Awareness Training
