Post Event Services
Turning feedback into forward thinking solutions -
to inform and strengthen accessibility planning for future events
Feedback
Engaging with the Disability Community
Consulting customers to gather feedback, shows that event organisers / venues value the input of disabled customers, and that their lived experience is important for future improvements. This is a way of building connections within the community, that their opinion is important and informs changes.
Commitment to Changes
When feedback reveals common themes, it's important to act on those suggestions. Collecting feedback is an important initial step; however, true commitment is demonstrated by taking meaningful action based on that feedback.
Feedback forms
Post event we will send out online feedback forms with specific questions, inviting customers to engage with events / venues. To provide accessible choices for all customers, we offer feedback options via email, online forms and phone calls. To ensure honesty, we recommend anonymous responses, with an option to give further details via focus groups or interviews.
Focus Groups & Interviews
To gather more detailed information, we can facilitate a number of interviews and focus groups. This method is likely to give more personal perspectives, with more detail from lived experience of a venue / event.
Report
Once all feedback has been received, we will compile a report which outlines the findings. It is important to take learnings from disabled customers, to learn how they felt and experienced the event, the changes they suggest and would they attend another event in the future.
Collecting feedback is key to continuing to improve accessibility. Engaging with disabled customers to understand their experiences – both good and bad – is essential to improve. We will engage with a wide range of Deaf, disabled and neurodiverse customers to hear their experience of the event, gaining their insight and showing your commitment to improving accessibility.
How It Works
How it Helps
Feedback
