Pre Event Services
Guiding pre-event planning to ensure inclusive design and accessible experiences from the outset.
Access Guide Writing
Reduces Admin
Consolidates accessibility information in one place, thereby decreasing email enquiries.
Forward Thinking
Provides disabled customers with comprehensive details to facilitate informed decisions about attending.
Promotes Inclusion
Demonstrates a commitment to welcoming disabled customers and enhancing their event experience.
Writing Service
Our writing service can take full responsibility to create your access guide. We will do all the research and consult you if there are any gaps – before creating a bespoke guide to your event / venue.
Dedicated Access Area on Website
Having a detailed access guide for your event is invaluable, within a prominent area of your website. We can help you set this up, make it accessible, and keep it updated with relevant information.
Integrity and Transparency
We believe in conducting our profession with the utmost integrity and transparency. Our ethical approach ensures that our clients can trust us with their most sensitive financial matters. We maintain open communication and provide clear, honest advice.
Accessible Formatted Guides
A standard PDF is not accessible for everyone, so we pride ourselves on creating multiple formats of access guides (easy read / large print / dyslexia friendly). We use the Different Breeds platform to create access guides, offering clear information within specific disability categories so customers can easily find what they need.
91% of disabled people research disabled access information about a new place before visiting, with 58% stating they avoid going to a venue if it has not shared its disabled access information because they assume it’s inaccessible.*
By creating clear, detailed, and accessible guides which cover essential information such as parking, toilets, transport, tickets, and accessible facilities, organisers enable customers to decide if they want to buy a ticket, without having to do their own research.
With 24% of the UK has a disability, that is a huge part of the population excluded from attending and spending money at your event / business / venue! If your event / business / venue does not have adequate access information online, disabled people are unlikely to attend.
*Source: AccessAble Survey 2021
How We Can Help
How Does It Help
Access Guide Writing
System set up for you
We will gather all the information you need for the event to run smoothly, reducing your admin and handling all customer enquiries. Having the system set up in advance, we keep everything in one place, so no need to change between spreadsheets!
Improved Customer Satisfaction
Customers having a direct point of contact who can answer queries is KEY to good customer service. By having a named person responsible for accessibility, it builds a sense of community and a level of accountability to facilitating good customer service. Good customer service encourages return customers, and invites new audiences to events.
Demand for Access Facilities
In recent years the demand for accessible facilities at live events has increased exponentially, and this can lead to issues around planning and capacity. By managing the booking systems, we proactively help event organisers to prepare for large numbers of disabled customers.
Access Email Address / Phone Number
Having a dedicated email address and phone number to answer accessibility queries is hugely important to the running of the event. We can manage this from the date of event announcement right through until post event, providing a single point of contact for customers to contact.
Information Gathering
Disabled customers will have varying access needs, and it is essential to identify each customers specific needs to facilitate their attendance. We manage the collection of all necessary access information and integrate it into our booking system, ensuring complete customer support. If we are not on site, we will provide you with all the details regarding customer tickets and accreditations allowing you to fully focus on event operations.
Access Facilities Bookings
For an event to be as accessible as possible, there are a variety of accessible facilities that should be hired (Changing Places Toilet / Sensory Spaces). We will manage all of this, liaising with the various businesses who provide these services and organising their placement and arrival on site.
Accessible Formatted Guides
A standard PDF is not accessible for everyone, so we pride ourselves on creating multiple formats of access guides (easy read / large print / dyslexia friendly). We use the Different Breeds platform to create access guides, offering clear information within specific disability categories so customers can easily find what they need.
Deaf, disabled and neurodiverse customers may have specific individual requirements to be met so they can attend an event. Overseeing a detailed booking system, with a focus on individual customer requirements requires extensive time and attention to detail, to allocate resources and facilities as needed.
We have created a custom booking system where we manage all disabled customers details and access provisions, to ensure everyone has what they need to attend. Whilst using our booking system, we gather customers access requirements and information to ensure that customers access needs are met, and that they can just enjoy the event
How It Works
How Does It Help
Accessible Booking Systems
Accessible Booking System
Expanding your audience
Having accessible online presence increases the visibility of advertising events, and attracts potential customers who may not have known about the event.
Event Engagement
Disabled customers can miss important updates and last-minute changes if online content is not accessible, which reduces their overall event experience. Accessible content improves all users experience and can help convert more potential customers into attendees.
Auditing
Analysing your online presence is a good start to assessing accessibility. Using assistive technology we can assess the usability of your website / social media for a disabled customer
Advising and Implementation
Using the WCAG guidelines of online accessibility, we can provide recommendations where there are areas of improvement, and suggest software tools to enhance customer accessibility
Social Media Training
Using our knowledge of in built accessibility tools on various platforms, we can support you to make visible changes to make your content more inclusive.
If advertising and marketing an event, it is crucial to consider accessibility. Using multiple types of advertising an event, will have the biggest reach towards Deaf, disabled and neurodiversity customers.
94.7% of people who use the internet are on social media, and it has a major role in event advertising and promotion. Most social media platforms have built in tools to make content accessible, which if used will enable disabled customers to interact and fully explore your content.
How We Can Help
How Does It Help
Online Accessibility
Online Accessibility
Good Customer Service
Having a good interaction with event staff is a key factor as to whether customers return to a venue, and if they are satisfied with their experience. If customers are unhappy, dissatisfied or face discrimination, they are unlikely to return.
Positive PR
Disability awareness training goes beyond box ticking—when events / venues / businesses use the lessons to make real accessibility improvements, it's worth sharing. Highlighting trained staff can also encourage more disabled people to visit.
Disability Awareness Training
Our training comprehensively covers terminology, reasonable adjustments under the Equality Act 2010, and examples of customer service. By being thoroughly informed, staff members are better equipped to understand diverse perspectives and demonstrate a positive approach to interacting with disabled customers. (1.5 hours)
Business Specific Training
We can host a training opportunity specific to your business. Addressing accessibility concerns in relation to infrastructure, online content, customer service and other areas. We assess how things currently operate, then deliver bespoke training to advise on solutions and improvements. (1.5-2hrs)
Briefings
On event day, all staff, stewards, and volunteers receive a quick overview of terminology, key do’s and don’ts, and customer service examples. This helps front of house teams interact positively with disabled customers. (<1 Hrs)
Language, etiquette and positive attitudes are KEY when providing good customer service. 40% of non-disabled people state that they would be more likely to interact with disabled people if they knew the correct language to use.*
Facilitating staff training to ensure good customer service to disabled customers is highly important. Using a combination of education and lived experience, we empower staff to feel confident to talk about disability in a professional manner, and how they can offer good customer service to everyone.
*Source: Leonard Cheshire (2021)
How It Works
How Does It Help
Disability Awareness Training
