Onsite Accessibility Coordination
Providing real-time accessibility assistance during the event,
through leadership, problem solving and collaboration.
Being On Site
Having an access coordinator on site to manage accessibility facilities, communicate with customers, and address potential issues is a key part of operations. Our access coordinators have personal experience with disability, which provides relevant perspective for resolving access concerns. While on site, access coordinators perform various tasks to support customers and maintain accessible environments.
Managing Access Hub
Designated Zone
Having all access information and equipment in 1 location is useful, as customers can easily be directed here if they have any questions or concerns. This area will be well sign posted and easily identifiable, where possible Accessible Volunteers will help with customers. Ensuring that venue staff know of it’s existence and location is key, so they can direct customers to the hub.
Customer Service
Establishing a designated area where accessibility needs are met offers significant value for disabled customers. Showing an event’s genuine commitment to accessibility, increasing the likelihood that disabled customers will feel welcome. Knowing that staff (within this area specifically) have received disability awareness training and are equipped to provide appropriate assistance—while respecting personal boundaries—is of huge importance.
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Sensory Calm Space
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Accreditations for Viewing Platforms & Accessible Toilets
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Equipment collection (sensory packs / assistive tech)
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Maps of site, in multiple formats
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Detailed information of on site facilities in multiple formats (merch / food / bars / transport)
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Mobility aid charging area
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Fridge to store medication
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Changing Places
For medium/large events (festivals / concerts), it is crucial to have a specific place where Deaf, disabled and neurodiverse people can go to ask questions, pick up accreditations/equipment and use accessible facilities. In creating a specific area, it is reassuring to know that there will be trained staff, who can support and answer questions, but also that this is a place where disabled people can meet up (Pre/Post Event).
Access Hub Facilities
How it Helps
Managing Access Hub
Access Coordinator Roles on Site
Legal Requirements
Event organisers and venues are bound by strict legislation (Equality Act 2010 / BS8300 / Part M of the Building Regulations) which states essential areas of accessibility. To meet these requirements there are strict criteria, of which we can assess performance.
Continuous Improvement
Regular audits are a sign of striving for continued improvement. Recognising that not everything will be perfect, but demonstrating a commitment to enact changes is a positive approach.
Customers Journey
Starting from the initial stages of an events planning, we will examine all areas which customers would interact with (marketing / advertising). An analysis of the venue / event’s website and social media is included, and then how to book tickets and request access facilities. We would then attend the event, and create a report which details all findings, with tangible recommendations to remove any barriers faced. The audit examines various barriers related to disabilities, including physical, intellectual, hidden and sensory, to provide comprehensive feedback of the experience.
Backstage Audit
Accessibility should also be considered within backstage / artist areas, to ensure access needs are met. We can also review these, and test against the same framework as above, ensuring a complete picture of your event / venue’s accessibility.
Audit Report
Producing a detailed audit report that is bespoke to the venue / event, is the most crucial part of the process. Splitting into sections including online / tickets / environmental access / customer service / staff interactions, we give a full picture of what is happening on the ground at your event / venue. From the data gathered, we will offer solutions and recommendations to improve on, and can support to enact these.
Accessibility audits thoroughly examine all aspects of an event, looking for potential barriers and creating a plan of how to remove them. Regular audits of venues and events combined with the customers feedback can then inform meaningful changes to be made.
We can audit an event / venue, examining everything from the start of a customer’s journey – buying tickets – right through to on site access and interactions with staff. Using our lived experience of disability, will give an authentic representation of a customers experience from which positive changes can then be made.
How It Works
How It Helps
Access Auditing
Access Auditing
